Do you want to increase your sales to Canadians but first need to set up fulfillment from within Canada? Are you tired of hearing complaints from your customers about tax and duty? We can take care of everything:

  • Take delivery of your product
  • Provide secure storage
  • Track how much product you have in stock
  • Process, pick, pack and ship your orders
  • Manage any returns

The right third party logistics or fulfillment partner in Canada can make selling to Canadians so much easier. It can improve customer satisfaction, reduce costs and at the same time demonstrate commitment to the Canadian market.

Make Life Easier

IFMS has been providing professional warehousing and fulfillment services to businesses based in Canada, the US or overseas since 1997. Over the years we have put our energy into getting it right. Investment in our people, our software, our technology and our infrastructure gives us the confidence in our ability to provide your company with great fulfillment and inventory management support.

We believe in transparency and accountability. Our web portal (WebLink) provides an online real time view of your account's activity. Our webservices interface allows us to connect with most client systems (ERPs) and e-commerce sites/shopping carts allowing orders to flow seamlessly from your system to ours. We can even put you in touch with one of our approved partners should you require help managing the integration.

Should you need to speak with us, a dedicated client care representative (CCR) is available to answer any questions. A single point of contact, no chasing around various departments trying to get information. Our service agreement means that if we ever make a mistake, we will correct it at our expense.

Should you be involved in the manufacture and/or distribution of natural health products (NHPs), IFMS operates in accordance with Good Manufacturing Practices (GMP), a requirement for importing NHPs into Canada. We also hold a GMP site license allowing us to import and distribute approved products on your behalf. Should you require help to navigate Health Canada's requirements we can put you in touch with an independent consultant who can do as much or as little as you need .

Finally, should you decide to start with one location and then expand to two at a later date, our integrated system allows us to direct orders to the closest warehouse automatically - no additional programming required.

Improve your Customer Satisfaction

IFMS has warehouses strategically located in Delta (Vancouver), British Columbia and Mississauga (Toronto), Ontario. We can cost effectively (using ground shipping) reach more than 75% of the Canadian population residing in metropolitan areas the next business day, and more than 99% within 2 business days. Imagine the impact of such timely delivery.

Since all orders are shipped from within Canada the need for your customer to pay tax or duty at point of delivery is eliminated. Legitimate customer returns can be cost effectively managed, and your company reinforces its commitment to the Canadian market by having a local presence.

Reduce your Fulfillment Costs

IFMS' two warehouses strategically placed in western and central Canada provide our clients with the luxury of choice and the associated benefits. Utilizing both locations not only reduces transit times across a country as large as Canada, it also significantly reduces cost.

Should you not be ready to take advantage of our two locations, no problem. We offer competitive shipping rates on our accounts from either location with parcel, courier and LTL (Less than Truck Load) carriers.

Over time as your business grows we will conduct periodic assessments so that you can make an informed decision as to whether or not two locations makes sense.

At that time, adding a second location is easy, we simply upgrade your account to multi location and our systems take care of the rest. All you need to do is decide what inventory you want, where.

Compared to setting up your own warehouse, the savings are significant with IFMS and there is no need for a large capital outlay since almost everything is 'pay as you use'.

Further, we can guide you on setting up as a non resident corporation and recovering some of the import taxes as a result.